What our clients say ....
Excellent service and knowledgeable locksmith. Shared a lot of good tips. Highly recommended. ... Lesli Seow
Excellent service, they helped me recalibrate my door lock without a call out and without charge....any other company would have tried to get a good call out fee first ....fantastic ethic, thank you !! ... Clifford Jones
My Samsung lock was having some issues recognising our card keys. After contacting many people with not much help, I was about to buy a new lock and as a last resort, hack my door to install the new lock. Luckily I found Interlock via a Google search. Tony responded promptly to my message and provided clear instructions to troubleshoot the issue. He even continued to diagnose potential problems after I managed to get the look working again. Thanks alot Tony! ...Woei Tyng
Many thanks to Tony for helping me resolve issues with my lock. I was on the brink of giving up and getting a brand new one however upon speaking to Tony, he provided very detailed guidance on how to deal with the problem without the need to spend additional money. Appreciate the patience and professionalism. He was very quick to respond to my call for help as well. Many thanks! ... Grace Lim
I would to express my heartfelt thanks to Tony and Mr Ong. My Samsung digital lock started to give me problem after using for almost 2 years. I contacted Tony on a late Monday afternoon. I do not have any expectation that the problem will be resolved anytime before CNY. Tony was patient and professional. He sounded more like a doctor trying to give an accurate diagnosis. He asked very precise questions and gave all the possible causes of the problem. Despite of the last minute request , Tony was able to send Mr Cheng to my place at 10 plus that evening. The problem is resolved in less than half an hour. A job well done. Thank you Tony and Mr Ong. ... Claira Tan
I am writing this post to express my heartfelt gratitude and appreciation to Tony and Team. The level of service rendered has simply no equal, and they are really at the top of their class. Here's why-
In March this year I purchased my lock from Qoo10, and engaged Interlock to install for me in October this year. Unfortunately, the lock was faulty and the supplier initially did not want to take responsibility and claimed I was trying to cheat them. I was thinking in my head, this is bad and got really panicky and flustered. The seller was all the way in South Korea, and I thought my money was down the drain and there was a massive hole in my door.
Thankfully, Tony came into the picture. He acted as an intermediary and negotiated on my behalf with the seller. Please bear in mind, his company is just an installer and has no obligation to liaise with the seller on my behalf. However, he went the extra mile and followed up promptly with both me and the seller. His service standard is literally 5 star hotel grade. He was on time, patient and understanding.
Finally, he got another one of his top guys Frankie who finally accurately diagnosed and resolved the issue, without the need for a new lock and any spare parts which would have dragged the matter further.
Tony and Frankie, here's a huge THANK YOU from me and my wife. You are really the installer of choice, and I wish everyone in Singapore would support you guys and use your services. To anyone looking at this review, Interlock is the best and you won't go wrong with them! ... Nat
Knowledgeable, experienced, honest and responsive. Tony provided me with a list of things to check and asked for a video of my lock's issue instead of coming down and charging me a fee. His advice actually resolved my issue. If one day my lock were to be damaged, I will approach Tony and team for their service. ... Suan Bin Loh
Tony provides delighter's service level. I have sought urgent help for their repair services to my DP-920 unit purchased from elsewhere. He called to understand the details of the problems and patiently map out the steps to take in order to isolate the multiple issues. Following the suggested steps, the problems has been resolved. Will need to monitor for the next few days. Thank you Tony and the team. Well done! ... Vincent Sim
I had them to install my Samsung digital lock two years ago. Today, I ran into some issues with my lock unable to open from the outside, so technically I was locked outside my house. I tried my luck by texting them again and to my surprise, Tony still remembers me and even though he's overseas, he was professional and helped me to solve my issue. Highly professional and highly recommended.... Ken Tng
Heartfelt thanks to Tony for the support over the phone and WhatsApp for my p910, and to Frankie for the spot-on diagnosis onsite. Frankie identified and fixed the issue (replaced the mortise), all within 15 minutes. Excellento! This was despite a poor installation job previously done by another digital lock installing company. Phew! ... Roy Chua
Reply from WhatsApp was prompt even late at night. Problem identified and appointment was immediately fixed for the next day. Good job. ... Pat Lee
I have been using Interlock for a few years now and have been very pleased with their level of service. I recently had to have my front biometrics lock replaced which was done both quickly and efficiently. The installer was punctual and polite and the new biometric lock looks great! ... Saskia Joosse
Bought a Digital lock from Interlock at a great price inc installation. Had some problem with the door a year later but not sure if digital lock related. Tony was Super patient with guiding me to do self diagnosis and saving me $80 if the technician had to come down. ... Jeremy Loh
Amazing service!
Purchased a digital lock from them back in 2011. Had a battery leak problem many months back and a high-power consumption issue occurred today. Corresponded with them and they explained in detail the problem. Bottomline, the electronics are damaged due to the battery leakage. My bad...
Decided to get another digital lock from them because their after sales service is second to none... Highly recommended. ...Anthony See
Engaged interlock for installation of SHS-H620. Installation was a breeze. Installer was professional on his job. Arrived early on time and job was quick and meticulous.
Was patient in explaining the functions and even helped explore on the new features with us. Job well done! ... Lek Chiang
Amazing service by Tony! You can hardly find this level of service in Singapore. Prompt reply when contacted via email. Provide solutions explained in laidman terms. As a customer, I feel he has my interest at heart instead of asking me to change a new lock. Very appreciative of this ! ... Christine Tan
Return customer. Desmond still remembers my name,unit and model of of lock after 5 years. Excellent service. Definitely recommend to those looking for digital locks at a reasonable rate. ... Hong Ye Tan
Excellent job done! It was so easy to communicate with Melissa and she replies promptly. The installation was quick and done well! Highly recommend! =) ... Winoa Ng
Excellent service and advise from Mr Tony. After following his advise by replacing all the battery, my Samsung digital lock 920 was back to normal. Thanks ... Mark Yong
Call them up on Sunday night for an emergency lock in situation, patiently explain the steps over the phone and didn't even mention anything about charging for the time. You guys rock! ... Lau Ken Phang
These guys made me save over US$1.000. Thank you all! And thanks Tony! I super recommend them. ... Tathya Rauen Victorino
Excellent pre & post sale service. Very honest and reliable service provider without a doubt. Thank you Tony. ...Chris Leong Tokunari
Just installed Gateman WF-20 same day requested at 2pm, installed by 6pm! Fast efficient and professional service! ...Too York Lou